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Implementation support

A seamless transition for our newest customers
Cardinal Health has an Implementation Team dedicated to providing a seamless and smooth transition for new customers. For each implementation, one facilitator is assigned as the point-of-contact to ensure that all members involved are progressing and hitting established milestones to ensure customer satisfaction. The facilitator utilizes a task list that is used as the road map for the team to track progress, streamline communication and accountability. This task list is customizable to meet customer requirements.

The Implementation Team supports the sales representative and customer by managing the completion of the following tasks...

Inventory
  • Product conversion - Convert customer usage file to Cardinal Health items and determine product conversion schedule.
  • Monitor inventory levels - After usage is submitted, weekly percentage to Forecast Reports ensures that inventory levels are up to par for the go live date.

Pricing
  • Contract connections - Ensure that all distribution and vendor contract connections have been completed, confirming eligibility and tier levels.
  • Final data file - Once pricing is in place, provide price book for customer by material number including description, vendor information and packaging string.

Operations
  • Account structure - Ensure correct setup and coding of account including appropriate delivery plant, licensing by location, and order confirmations.
  • Accounts payable - Define invoicing and statement requirements and ensure connectivity.
  • Customer service - Identify customer service requirements and coordinate support from respective customer service teams.

Distribution/Transportation
  • Shipping schedule - Set up shipping schedule that meets the needs of each ShipTo location.
  • Delivery requirements - Identify number of delivery days per week, delivery window, and courier instructions.

e-Business
  • Materials management systems - Determine system requirements and connectivity options.
  • Electronic ordering - Set up and conduct training for cardinal.com. Provide OrderConnect® scan formats, assist with installation and conduct training.
  • EDI - Coordinate with e-Commerce team to implement all EDI functionality.
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